1. Placing an order with Eyecare Optics is quick and straightforward.
2. Browse our collection of sunglasses, eyeglasses, colored lenses, and accessories. Once you’ve selected your item, click “Add to Cart” to proceed.
3. Continue to checkout, where you will be guided through a secure process to enter your shipping details, select a delivery method, and complete your payment.
4. A confirmation email will be sent shortly after your order is placed. For any assistance, our customer care team is available to support you.

Yes. All Eyecare Optics products are sourced exclusively from trusted and authorized distributors and manufacturers.

Our frames are made from premium materials such as high-quality acetate, steel, and lightweight titanium, ensuring durability, resistance to corrosion, and long-lasting performance.

• Before delivery: If you need to cancel your order before it arrives, please contact us as soon as possible. We will do our best to stop the shipment. You may also cancel your order directly from your “Orders” tab before it is shipped.
  
  
• After delivery: If your order has already been delivered, you may return the item within 14 days of the delivery date, provided it is in its original condition. Please note that exchanges are not offered. Once your refund is processed, you may place a new order for the desired product.

You can return a product within 14 days from the delivery date. Please ensure that the item is unused and in its original condition. For full details, please refer to our Returns Policy.

For further assistance, our customer care team is available from 9:00 AM to 6:00 PM.

After you submit your return request, we will collect your order and send it to our specialized team for inspection to ensure that Eyecare Optics’ refund policy guidelines are met. This inspection process typically takes 2–3 working days.

You will then receive an email confirming whether your return request has been approved or rejected.

• If approved, refunds will be processed within 2–4 business days.
• Bank transfers may take 7–14 business days, provided the returned product meets quality check standards.
• If rejected, the item(s) will be sent back to you along with an email explaining the reason for rejection.

For any additional support, our customer care team is available from 9:00 AM to 6:00 PM.

Eyecare Optics currently provides fast delivery services across Egypt. Additional shipping fees may apply depending on the delivery location.

Delivery timelines depend on the shipping method selected, whether Standard, Same-Day, or Next-Day delivery. For exact estimated delivery times and details on each option, please refer to our Shipping and Delivery Policy.

Once your order is shipped, you will receive shipment updates and a tracking link via your registered email address and mobile number.

Alternatively, you may track your order by logging into My Account, entering your order number, and clicking “Submit.”

For more information, please visit the Shipping and Delivery page.