Returns & Refunds

You may return your order within 14 days of purchase, either online or in-store, subject to the conditions outlined below.
For in-store returns, a digital invoice or order number must be presented.

Order Cancellations

• Before delivery: Orders may be cancelled before shipment by contacting customer care or through the Orders tab in your account.

• After delivery: Delivered items may be returned within 14 days, provided they are in original condition. Exchanges are not offered. A new order may be placed after the refund is completed.

In-Store Purchases – Returns Policy

• The return window is 14 days from the invoice date.
• Items with manufacturing defects may be returned within 30 days.

Online Purchases – Returns Policy

• To initiate a return, visit the Orders section in your account and submit a return request.
• The return window is 14 days from the delivery date.
• Processing typically takes 2–5 days, depending on the payment method and bank procedures.
• If an order includes both returnable and non-returnable items, the entire invoice will be considered non-returnable.
• For cash-on-delivery orders, refunds are credited to the customer’s bank account within 3–7 business days.

Refund Processing

Once a return request is submitted, the item will be collected and inspected by our specialized team. Inspection typically takes 2–3 working days.

You will receive an email confirming approval or rejection.

• Approved refunds are processed within 2–4 business days.
• Bank transfers may take 7–14 business days, subject to quality approval.
• Rejected items will be returned with an explanation provided by email.

General Return Conditions

• All ophthalmic lenses are non-returnable.
• Shipping fees and cash-on-delivery fees are non-refundable.
• Items must be returned unworn, unscratched, and in their original packaging.
• Refunds are issued using the original payment method.

For assistance, customer care is available from 9:00 AM to 6:00 PM.